When will I receive my product after placing the order?
After receiving the consumers' order, the period required to deliver the product to your doorstep is 4-9 working days. When the product is sent for shipment from the warehouse, you will get an e-mail instantly informing you about the product delivery time.
How can I trace my order easily?
You can check the product status at your Cigabuy account which will be simply noticeable on the “My Orders” page and “Order Details” Page. Furthermore, when the parcel has been sent to shipment, you will receive a shipment code from which you can trace your order.
Is it possible to change the address of product delivery?
As per Cigabuy policy, sign in to your account and go to my account, where you can change all your information. If you find any further resistance do not hesitate to contact us via email at firstname.lastname@example.org. Our Cigabuy customer representatives will assist your queries at the moment when you realize that you want to change your delivery address.
If I want to cancel my order?
This type of problem occurs in these situations when;
• Order payment procedure is “Incomplete”, Communicate with Cigabuy customer representatives for any amendments and cancelation of the product order.
• The product has already been paid off but has not shipped out yet, you can contact Cigabuy to get a complete refund.
• If the order is dispatched from the warehouse, Cigabuy cannot help you to cancel the order. The only option you can choose is to send back the packed products and we will refund the money upon our receipt of the returned item(s).
What should I have to do if I received the wrong order?
If you have received the wrong product, then provide the order number and required details you have received after placing the order to customer service of Cigabuy. The customer service team will respond to you within 24 hours. Once our representatives confirm incorrect delivery of the product they will refund you or dispatch an alternative item. (if applicable and available). Cigabuy will decide based on the availability of the product whether you need to return the wrong product or not and compensate the return shipping fee once when we receive it.