About DHgate

DHgate is a china based wholesale e-commerce platform promoting china made brands and products around the globe. The leading B2B online shopping store showcasing Chinese top-selling brands to interact with worldwide buyers at low prices. DHgate is a source of cheap China-made products and offers up to 30million goods in a variety of extent comprising Computer accessories, electronic goods, men and women clothes, shoes, jewelry, and much more.

DHgate FAQ's


When will I receive my product after placing the order? 
After receiving the consumers' order, the period required to deliver the product to your doorstep is 4-9 working days. When the product is sent for shipment from the warehouse, you will get an e-mail instantly informing you about the product delivery time.
How can I trace my order easily?
You can check the product status at your DHgate account which will be simply noticeable on the “Customer Service” Page. Furthermore, when the parcel has been sent to shipment, you will receive a shipment code from which you can trace your order.
Is it possible to change the address of product delivery?
As per DHgate policy, if you face any further resistance do not hesitate to sign in to your account at Customer service page, where you can change all your product information. Our DHgate customer representatives will assist your queries at the moment when you realize that you want to change your delivery address.    
If I want to cancel my order?
This type of problem occurs in these situations when;
Order payment procedure is “Incomplete”, Communicate with DHgate customer representatives for any amendments and cancelation of the product order.
The product has already been paid off but has not shipped out yet, you can contact DHgate to get a complete refund.
If the order is dispatched from the warehouse, DHgate cannot help you to cancel the order. The only option you can choose is to send back the packed products and we will refund the money upon our receipt of the returned item(s).
What should I have to do if I received the wrong order?
If you have received the wrong product, then provide the order number and required details you have received after placing the order to customer service of DHgate. The customer service team will respond to you within 24 hours. Once our representatives confirm incorrect delivery of the product they will refund you or dispatch an alternative item. (if applicable and available). DHgate will decide based on the availability of the product whether you need to return the wrong product or not and compensate the return shipping fee once when we receive it.

Shopping tips

    If you did not receive the product within the (BP) Buyer Protection period, DHgate ensures a cash back assurance. If the product does not fulfill your requirements or not as you ordered, then the DHgate will pay back within 15 days and the claim process limit.
    Carry brief research of the seller that the business is legitimate or not. Act smart enough to update yourself regarding the company policies and customer rights. If you have not received the order within 60 days, you have to claim your money or extend the protection time.
    Furthermore, shipments have a code to trace the location of your product without going to franchise. For great deals, the buyer can amend the terms of the proposals provided by the seller. You offer a different proposal, at own conditions and feasibility. If you succeed in convincing the seller at your terms and conditions of trading, it is beneficial for you in the future to deal again with a similar seller. Or, if it's a disputed situation for both parties, wait a few days until DHgate automatically mediates the dispute and offers another different solution.

More About DHgate

Shop big save big with DHgate!

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Save Bunch of Money at DHGATE

We at the DHgate store, greet every customer to save a bunch of money. DHgate provides you the finest services and acts as a bridge for sellers to reach buyers. The sellers listed at the DHgate store are verified, quality providers, and credible. Buyers get the DHgate Promo codes no matter how much stock they have to buy. DHgate e-commerce store also offers you the big budgetary commodities at lesser prices. We are committed to helping you save every penny with DHgate.
Products prices are hitting the sky and it’s more difficult to confidently spend the money on the product you need. We just care for customer assurance, that he/she gets the quality at the friendly price. Also, you can find DHgate’s instant saving offers according to your budget. Enjoy the discount deals and better prices that will be hard to find on other e-commerce stores. Place your order via DHgate vouchers and save big at every purchase.

We aim to build trust and quality

What more do you wish for? All the product's prices are comparable to ensure price compatibility. You can get the DHgate best discounts and exciting deals when buying a single product or in a bulk quantity. We provide a platform to every business to boost their sales while maintaining quality standards and customer satisfaction.
Whenever a customer takes a risk to shop online from an e-commerce store, they had only a tense thought that whether the product will be according to my requirements or not! We do not deal like penny-saving companies. We deliver quality and build trust by our tremendous service priorities.

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