When will I receive my product after placing the order?
After receiving the consumers' order, the period required to deliver the product to your doorstep is 4-9 working days. When the product is sent for shipment from the warehouse, you will get an e-mail instantly informing you about the product delivery time.
How can I trace my order easily?
You can check the product status at your DHgate account which will be simply noticeable on the “Customer Service” Page. Furthermore, when the parcel has been sent to shipment, you will receive a shipment code from which you can trace your order.
Is it possible to change the address of product delivery?
As per DHgate policy, if you face any further resistance do not hesitate to sign in to your account at Customer service page, where you can change all your product information. Our DHgate customer representatives will assist your queries at the moment when you realize that you want to change your delivery address.
If I want to cancel my order?
This type of problem occurs in these situations when;
Order payment procedure is “Incomplete”, Communicate with DHgate customer representatives for any amendments and cancelation of the product order.
The product has already been paid off but has not shipped out yet, you can contact DHgate to get a complete refund.
If the order is dispatched from the warehouse, DHgate cannot help you to cancel the order. The only option you can choose is to send back the packed products and we will refund the money upon our receipt of the returned item(s).
What should I have to do if I received the wrong order?
If you have received the wrong product, then provide the order number and required details you have received after placing the order to customer service of DHgate. The customer service team will respond to you within 24 hours. Once our representatives confirm incorrect delivery of the product they will refund you or dispatch an alternative item. (if applicable and available). DHgate will decide based on the availability of the product whether you need to return the wrong product or not and compensate the return shipping fee once when we receive it.