When will I receive my product after placing the order?
After receiving the consumers' order, the period required to deliver the product to your doorstep is 4-9 working days. When the product is sent for shipment from the warehouse, you will get an e-mail instantly informing you about the product delivery time.
How can I trace my order easily?
You can check the product status at your MiniInTheBox account on the “My Orders” option where you can see each order description. Furthermore, when the parcel has been sent to shipment, you will receive a shipment code from which you can trace your order.
Is it possible to change the address of product delivery?
As per MiniInTheBox policy, sign in to your account, where you can change all your product information. If you face any further inconvenience do not hesitate to contact us by submitting a ticket for your order on the “Help Center” page. Our MiniInTheBox customer representatives will assist your queries the moment when you realize that you want to change your delivery address.
If I want to cancel my order?
This type of problem occurs in these situations when;
•Order payment procedure is “Incomplete”, Communicate with MiniInTheBox customer representatives for any amendments and cancelation of the product order.
•The product has already been paid off but has not shipped out yet.
•If the order is dispatched from the warehouse, MiniInTheBox cannot help you to cancel the order. So do contact before the order is posted to the address. Other than that, terms and conditions will be applied in accordance with the product details. Please do read service policies and terms and conditions.
What should I have to do if I received the wrong order?
If you have received the wrong product, then provide the order number and required details you have received after placing the order to the customer service of MiniInTheBox. The customer service team will respond to you within 24 hours. Once our representatives confirm incorrect delivery of the product they will refund you or dispatch an alternative item. (if applicable and available). MiniInTheBox will decide based on the availability of the product whether you need to return the wrong product or not and compensate the return shipping fee once when we receive it.