About THE CAKE DECORATING CO.-UK
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THE CAKE DECORATING CO.-UK FAQ's
When will I receive my product after I place the order?
After you order a product, it will take 4-9 working days to get to your doorstep. As soon as we ship your product, you will get an email right away that tells you when it will be delivered.
How can I track my order?
You can check the product status on your THE CAKE DECORATING CO. account. You will see this information on the "My Orders" page and the "Order Details" Page. You will also receive a shipment code when your order is sent to be shipped. This code will allow you to track your order.
What to do if I receive the wrong order?
At THE CAKE DECORATING CO., we always make sure that this doesn't happen to any of our beloved customers. But since this is possible due to a mistake, please contact our customer support to get a resolution as soon as possible because we're always willing to help.
What if I see a price missing from my order?
Sometimes prices could be incorrect due to technical difficulties or issues with website service. You can confirm your total during checkout before making payment. If you still see a price missing from your order after checking out, then please feel free to contact us for any assistance that you require. What if I don't receive my order?
You will receive an email once your order ships that will contain the shipment tracking code. If your package is lost or stolen, please contact us for assistance right away so we can help track down your missing items.
Does THE CAKE DECORATING CO. accept returns?
You can return products purchased from THE CAKE DECORATING CO. within 30 days of purchase in original condition and packaging. Please note: All shipping charges for returned merchandise are non-refundable unless it's our fault (i.e., we shipped you the wrong product).
Can I cancel my order?
You can cancel your order any time before it is shipped. You will be able to do this by contacting our customer support team or by canceling the order directly on your THE CAKE DECORATING CO. account.
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When you shop at THE CAKE DECORATING CO., our customer service team works to ensure that every item is checked for quality before it leaves our warehouse. We want all customers to be satisfied with their purchases and not have any problems.
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Get Free Delivery On Orders Above £40!